Shagami support
Support
Need help with Shagami, TestFlight, App Store review, account access, or privacy requests? Email us and include enough context to find the right account or device state.
Contact email
info@13lab.techFor privacy and account deletion requests, write from the email address connected to your Shagami account when possible. We respond to privacy requests within 30 calendar days.
What to include
- Device model and iOS or Android version.
- Shagami app version and build, if visible.
- Short description of the issue and the screen where it happens.
- Screenshots only if they do not contain private health or account data.
Account and login
Email login, OTP delivery, profile setup, Apple or Google sign-in issues.
Activity data
Steps, screen time, goals, workouts, sync freshness, and permission repair.
Notifications and invites
Friend requests, battle invites, push notifications, and deep links.
Privacy requests
Account deletion, data access, correction, export, and consent withdrawal.
Privacy and legal links
These pages explain Shagami data use, account deletion, and user privacy choices.